About Us - Research Services| the4groupuk.com
Tel: 0845 2961060..... Email: hello@the4groupuk.com
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  About Us

What We Do

We are passionate about quality research results. From employee satisfaction surveys to customer insight and monitoring programmes, with the right data, and using right research methodology. It isn’t just about numbers. Our research results deliver the insight to understanding your customers, your employees, your stakeholders and your industry position. Top research is the first rung on the ladder to driving change and strengthening relationships, which is what we do best.

Why Choose Us?

  • Our flexibility
  • We are able to produce results with a quick turnaround, for those ‘we needed the results last week’ moments
  • Our ability to form strong, long term partnerships with mutual understanding and respect
  • We listen to you and your needs

HOT TOPIC

Our most requested service so far this year;

Customer Insight & Monitoring

Customer opinion is more sought after than ever by companies wanting to increase brand strength and enhance the customer experience, ultimately leading to improved brand profitability. With modern technology making it easier for customers to report poor customer service to a huge audience it is imperative businesses protect their reputations. There are many ways of monitoring customer satisfaction, but three stand out above the rest as paramount to gaining customer insight;

  1. Customer Satisfaction Surveys
  2. Mystery Shopping
  3. Research Panels

Not to be confused with one another these methods have their own unique insights into the customer experience and perception. Want to know the difference… email hello@the4groupuk.com with the words ‘#004 Top Research’ for your free comparison guide

Call 0845 296 1060 or email
hello@the4groupuk.com

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I asked The 4 Group to help me out when I was growing my online directory. Mainly to do telesales calls and follow up on leads. Zoe was exceptional. Very organised, conscientious, hard working and produced some great results. Would highly recommend Zoe and The 4 Group to anyone wanting to expand business through marketing | Amanda Whaley, Owner Private Landlord Directory. I have referred Zoe to a number of my clients in the past and have always received glowing reports about her down to earth approach. The results achieved off-set the investment | Colette Lowe, Director of Chew PR. I asked The 4 Group to help me out when I was growing my online directory. Mainly to do telesales calls and follow up on leads. Zoe was exceptional. Very organised, conscientious, hard working and produced some great results. Would highly recommend Zoe and The 4 Group to anyone wanting to expand business through marketing | Amanda Whaley, Owner Private Landlord Directory. I have referred Zoe to a number of my clients in the past and have always received glowing reports about her down to earth approach. The results achieved off-set the investment | Colette Lowe, Director of Chew PR. Zoe has done a great job in training our admin staff and has always been punctual, informative and personable in delivering tuition | Andy Bodle, Director at Lodge Environmental Solutions Ltd. The 4 Group undertook a piece of telesales activity for the ATA Bradford whilst we were very much in our infancy. Not having the time to undertake telesales activity with the set up of a new business we contracted with The 4 Group to test the market place in terms of the offer and also to book warm appointments for the team. We were very satisfied with the results and would not hesitate to use The 4 Group again | Stacey Jobson | Director – ATA Bradford. I have been working with The 4 Group since September 2011 providing highly effective and efficient diary management services, booking appointments by telephone with clients, prospects and business associates. Not only have I been delighted with the way my time has been managed, but I am constantly receiving positive feedback, particularly from valued clients, about the professionalism and patience of The 4 Group. I have no hesitation in recommending their services for all forms of telesales | Clive Barwell TEP FCSI CFP Head of Later Life Advice at national IFA. Towergate Financial We work with The 4 Group on various projects including market research and ongoing mystery shopping. The 4 Group produce excellent results carried out with professionalism and speed. The reporting received is of a very high standard and I wouldn’t hesitate recommending The 4 Group services | Owen Whitehead, Marketing Director HSS Hire UK. Zoe has done a great job in training our admin staff and has always been punctual, informative and personable in delivering tuition | Andy Bodle, Director at Lodge Environmental Solutions Ltd

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